Frequently Asked Questions
Everything you need to know about your official Billie Eilish merchandise.
How long will it take for my order to ship?
Standard domestic orders typically ship within 3-5 business days. For limited edition drops or pre-order items, please refer to the specific timeline listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain exclusive tour merchandise and digital media are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my package?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products sustainably made?
We strive to use eco-friendly materials and sustainable manufacturing processes for many of our collections, reflecting Billie's commitment to environmental awareness.